Telkom is going down the drain fast!

I have logged a call via the automated system on 9-April-2015 678CTK090415. I then received a sms saying telkom will endeavor to resolve this in 12 days. Now here is the problem how can a company like telkom give a 12 day turn around time this can not be acceptable then there is the call center problem where you have to hold on for 2 to 3 hours to get a person who actually don't know any thing about telkom or telecommunication or what new systems telkom has in place. I went on to the internet \at work"to do a fault track just to find that the call has not been action-ed in any way. My advise to telkom is keep us updated on what the problem is there is a whole bunch of your clients who is actually tech savvy and some time know more than the person on the other side of the phone call. when I logged the call I had intermittent adsl service now I have no service. I am also on a 10 mb line only getting 5 mbps there is a big noise on my line. Any feedback would make me very happy .<br> <br> Kind Regards<br> <br> """