tK
thandeka K
1 reviews | Active since May 2018
03 May 2018, 11:55
telkom is going down
I have placed an order with telkom since March, April they debited my account and up until today the phone has not yet been delivered. when i call their sales department they tell me its on it way, the following day i called they said they cant pick it up on the system. this week they say backoffice should contact me to process my order.... how many times is it processed. why cant my money when you cant deliver !!!!!!!!!!!! very bad company
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Replies (3)
Telkom's replyOfficial
15 May 2018, 13:27Hi Thalizah1,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
Telkom's reply15 May 2018, 13:27
Official
Hi Thalizah1,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Best regards,
tK
thandeka K's updateReviewer Update
18 May 2018, 11:46please follow up on reference number BB ********** 39A
tK
thandeka K's update18 May 2018, 11:46
Reviewer Update
please follow up on reference number BB ********** 39A
Telkom's replyOfficial
03 Jul 2018, 11:04Hi thandeka ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** FreeMe 2GB Deal with Huawei P10 Lite Gold.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply03 Jul 2018, 11:04
Official
Hi thandeka ,
Thank you for getting in touch with us, we apologise for the late response.
This is to confirm that your contract was activated on *** FreeMe 2GB Deal with Huawei P10 Lite Gold.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,