Telkom is giving a headache

Good Day I am really a patient person but Telkom has really tested my patience. I went to a store to apply for a phone I was told they cant assist me because My ID number is being used by someone else so they have to log a case, ok they did and I was given a case number ********** 9 by a lady named Mpho Mokoena at Telkom Nicolway . Ok after 2 weeks my sim cards were blocked and I contacted Telkom to assist me with the query and I explained that my 2 prepaid numbers were blocked can they please be reactivated I was given another case number ********** 3 and I was told in the next 24hours my sim cards will be reactivated. guess what ? it was just a lip service Ive been calling for more than 2 weeks with my own air time I have to borrow a phone from a friend and call for my sim cards to be reactivated but even today problem still not resolved and yesterday I was told to go back to Telkom store I will be given new sim cards and they will be reactivated same time, then I went to Telkom Nicolway again I was assured that within the 24hours my sim cards will be active guess what they just sitting and looking pretty nothing has been resolved. I have assisgnments to submit I get references and OTP,s on this numbers please can I get assistance my sim cards need to be reactivated thats all, can that really be this hard I am about to loose my Job because of Telkom I do not have another number besides this 2 Telkom numbers.