Telkom is full of ****, cant uphold a promise....

Still dealing with the same issue of being promised my upgrade to wifi at home with fibre through Telkom, but when I followed up they told me that I do not have Fiber connection through Telkom. I wrote a complaint yesterday on hallopeter but still no one has contacted me with regards to it. I was promised a email from Supervisor at Sales Marlon Naidoo on the 20.5.2019 no email. I called on the 21.05 at 9 querying this he told me it was stuck in his outbox and will send it through and call me with feedback in an hours. its now 2 hours still no feedback. I spoke to a manager : Kaylon Frederick, which advised me very Nicely(Sarcasm) that I am not going to get what I am wanting from them as they don't have fibre in my area, even though I explained that I don't want the fibre if that's the case I want then what was promised as a package even if it is ADSL, and she said they will not tailor make anything for me. I requested the calls as I am fed up and taking this to the Ombudsman and she told me that they don't send call(even thought it is my contract that myself and the sales lady agreed to) they do not send it to clients, I must now go inconvenience myself and go to a store to listen to the call, where I still cannot get it. I am now fed up with Telkom, I have my phone and my wifi through them and I am definitely thinking of moving everything from Telkom and never recommending them to anyone again ever.. but first I am going to take this up with the Ombudsman and take this up legally until I get what I was promised...