Telkom is full of ****!

Telkom offers the worst possible service that anyone could ever give. I had noticed that my bills were not adding up according to my usage so I closed my account that the debit order was going off on. I changed my payment debit date to the very last day of the month as I was told that you cannot cancel a debit order on a contract. Every month I make my payments on the 20th when I get paid and for most months I have had no problems but now all of a sudden every month I am being charged a finance fee of R202.70!! They actually had the audacity to tell me to ask my employer to pay me earlier to meet the min requirements which is cash payments 10 days before the debit date. It is completely out of my control the date that I get paid. Also, the funds always reflect two days after payment so why the hell do they still need to allow for the debit to go off?

I tried enough times to have them rectify this issue but they keep on making it my problem. I have asked for the Ombudsman’s contact details to lay a complaint and till date they have given me none. I am beyond thick & frustrated with Telkom! My dad even cancelled a telephone line a good couple of years ago and they still haven’t refunded him!! Telkom May have some of the best deals but that is just the bait they use to lure people in so that they can keep on *****ing from them!! Pathetic for such a huge company!