Telkom is frustrating

Such appalling service from Telkom, I ordered a Mac book Air during the middle of February 2019. I have been debited with the pro rata amount however I have not received any communication if the deal has been approved or declined but Telkom has debited my account !!! I tried on numerous occasions to contact 10213, you either hold on for 45 min or they are offline , this is terrible guys.... taking customers hard earned money and just don't give a damn, I am just requesting that i get communication !!! if the deal is approved.... when will i receive the laptop!!!!!!!!! If declined when will i be refunded..... Please