Telkom is frustrating!!

I app**** for a cell phone online on the 27th October 2017, my application was approved on the same day. Money was debited from my account on the 1st of November and I was promised that the phone will be delivered in 7-14 days. It has now been more than that and each time I call to enquire I get sent to another department where I hold until I finally hang up. On the 16 of November I spoke to Harrison Masondo (ref: 180 747 649 A) from the sales department who told me that my contract was cancelled, reason and date of cancellation are unknown, he then told me that the matter has been escalated and I will receive a call before the end of business day from one of his managers and to this way I'm still waiting. I spoke to another consultant today Maniki (ref:211 663 462) who gave me this number ********** 3 to call, I was on hold for 8 minutes waiting for the next available consultant. I am appalled by the bad service I received from Telkom and failure to stand by their word.