Telkom is *****, I want my money back!!!

I took an online iPhone contract with Telkom and the sales lady could not pick up my address on the system and said we can use the nearest landmark and the courier company will call me to find my address for delivery. 2 days later R499 was debited from account. I waited for the delivery and 3 weeks later the courier company called to deliver but then sent back the phone to Telkom because Telkom gave them an incorrect delivery address because their system are so outdated they couldn't pick up my address yet it is found on Google maps. I phoned them to cancel the contract and to get my refund and was referred to the Billing department which referred me back to Sales as they could not pick up an account on my name as this is a new contract with them. I called sales department again to request for the refund but was told that they cannot assist as I could not verify the address they have on the system which was captured by the sales agent. I think this is how Telkom is making money of out us, I was hoping to go directly to a Telkom store to get the phone but after this I'd rather go elsewhere! I have escalted this issue and I've been waiting for a manger to contact me, should the not call me in 48hrs I am taking them to the ombudsman.