Telkom is *****

I bought a contract phone online.My kids dropped it and broke the screen.I took it to wonderpark, I was told that I should take the fone to samsung cos the shop could not help me.I went to Samsung brooklane on the 11 / 05 / 2015.Not receiving any feedback from Samsung I decided to go check on them on the 09th june.They gave me an invoice of R2195 rands that needed to be paid but they adviced me to go and sort the issue with telkom as the fone was regarded as a grey unit whiche they said it meant the fone was not manufactured for South Africa as the icasa sticker was a pasted one rather than the original one that comes with the fone. <br> <br> My biggest dissapointment is how does an organisation as big as telkom does dubious business like this.I feel cheated. I have been without a fone for four weeks and still counting.