TELKOM IS FOR THE BIRDS

<p>MY WIFE AND I HAVE A TELKOM ADSL LINE. I WENT FOR AN INTERGRATED SIM CARD ON 2016-12-20. RUAN FROM TELKOM CAPE GATE ASSISTED ME.I RECEIVED AN INTERGRATED SIM CARD AND THE SERVICE WAS GOOD. AFTER A FEW DAYS I FOUND THE THE SIM CARD WAS NOT ACTIVE . I WENT BACK TO THE STORE, WHERE I WAS TOLD THAT THE SIM HAS TO BE CANCELLED AS NO ONE KNEW WHAT WAS WRONG WITH THE SIM CARD.AT THAT POINT THERE WAS NO STOCK OF INTERGRATED SIM CARDS. ON 2017-01-05 I WENT BACK TO THE STORE. AGAIN RUAN ASSISTED ME. WE STATED THE PROCESS AGAIN.AGAIN THE SERVICE WAS GOOD. AGAIN I RECEIVED A INTERGRATED SIM, AND WAS ASSURED THAT THE SIM IS ACTIVE WITH MY ADSL LINE. WHEN I ARRIVED HOME I CHECK THE SIM. I FOUND THAT THE SIM ALLOWED ME 2 GIG ACCES FROM A WIFI HOT SPOT.I RECEIVED FREE SMS'S AND A CELL NO. IT WAS CLEAR THAT I RECEIVED THE WRONG SIM. I WENT BACK TO THE STORE ON 2017-01-06. I WAS THEN TOLD THAT THE MANAGER MR VAN DER WESTHUIZEN IS NOT AVAILABLE.I REQUESTED AN EMAIL ADDRES TO CONTACT HIM ON. WHEN I REQUESTED AN CANCELLATION FORM, THE CONSULTANT WAS QUICK TO ASSIST ME TO GIVE ME THE FORM WITH A SMILE. I WAS INFORMED THAT I CANNOT HAVE HIS EMAIL ADDRES.</p> <p>GOOD SERVICE IS NOTHING WITHOUT COMPETANCY.I DO NOT HAVE ACCES TO THE STORE MANAGER , EVEN VIA EMAIL . MY TEL NO. ********** 180</p>