Telkom is fast becoming Hellkom

I ordered for our line to be moved to our new location, and then we got a confirmations sms saying the technicians would come one the 3rd of July, We flew in from Cape Town just to keep that appointment. Only to get an sms on the 2nd of July, that the technicians would only be coming on the 13th July.<br> I called 10210 from my cellphone because I don't have a landline thanks to them and that cost a bundle, and after numerous calls they moved the appointment to the 10th then on the 9th of July yet gain I received an sms saying now they will come on the 22nd July. <br> We called them once again on 10210 and expressed that we need this done ASAP, the date was moved to 17th July,not having a choice we had to accept that new date and like clockwork again on the 16th I got an sms saying now they will come on the 24th.<br> Meanwhile they are busy sending me bills while I don't have an active line yet? what's the bill for when I have no services? how can I pay for nothing, where are they getting the amount they are charging, as moving is a free service. I don't have a line anywhere, they are yet to send technicians to put in the line, why are they billing me for no service delivery? please assist.