Hellopeter
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AT
Anton T

1 reviews | Active since May 2016

12 May 2016, 21:29

TELKOM IS FANTASTIC!

<p><span style="font-size: 11.0pt; line-height: 115%; font-family: 'Calibri','sans-serif'; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-ZA; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;">Now that I have your attention, please help! I reported a broken landline ***) and internet connection on 4 April 2016 - on 10210 - and escalated it several times thereafter. The landline is still broken and the internet line/service intermittent. In desperation, I went to a Telkom store (unfortunately a corporate sales store) where an employee sympathised with me and suggested that I follow the Hello Peter -route or look for a Telkom van in my neighbourhood, flag it down and ask the technician to repair my line! Ironically, I am a Telkom customer many times over (landline, ADSL line, business cell phone, private cell phone, shareholder), but it seems Telkom does not give a ****</span></p>

0
Replies (2)
Telkom
Telkom's reply15 May 2016, 11:16
Official
Hi AntonTruter, Thank you for making contact with us. This response serves as confirmation that your query has been received and we will contact you. We do apologize for any inconvenience we have cause to you. Your reference number is: SM233376 Regards Luleka Telkom Social Media Team
AT
Anton T's update15 May 2016, 19:28
Reviewer Update
Thank you, Luleka. It seems the problem has now been corrected. I do find it a pity that a customer does not find any joy by following the normal channels (10210), and has to resort to other means (e.g.Hello Peter)