Telkom is failing to refund my R52 000.00

On the 15 August 2024 as i was updating my account through paying arrears I mistakenly added an extra digit. Instead of paying Telkok R5 866, 20. I mistakenly paid R58866,2. I informed them immediately and told to expect my refund with 14 days. On the 27the of the same month they requested me to send proof of bank account which was sent immediately.

I followed up again from the 17 September 2024. i was sent from Pillar to post everytime i called. That time their system stated that my case was resolved. On the 27the September after escalating the case to the billing management i was contacted and informed that the money was reversed back into my account due to outstanding bank statement. Mind you i sent bank statements each time i called as proof that money was never received. Again i was told to wait for 14 days.

Its is now 60 days waiting. No communication from the billing management since day1. No direct contact can be provided. Every consultant has escalated the matter with no resolve. R52 000.00 is not a cent to me. I need that money to pay the debts that i have relapsed since the first 14days promised to me.

Telkom is failing me as a customer. They recently suspended my account for reaching credit limit. Quick to punish me for what was a mistake of their sales agent. But to slow to refund me in order to be able to pay my debts.