Telkom is failing to install my requested order

On 26 October 2017 I have app**** for an 4mb/s home adsl internet line. On the date of my application I was told to allow 4 to 8 weeks for the installation process, which I was happy to do. The first response to my order however only hapened on 15 January 2018. On this date the technician failed to complete the installation and informed me that a cable needs to be repaired. The cable repair was done on 15 January 2018 and it was reported that the technician can complete the installation. From 15 January untill pressently I am waiting for an technician to attend to my order and when I phone Telkom to find out why the technician is not arriving they do not answer the calls, and give inaccurate information. A floor mannager from the sales department has been personally assisting me from 15 January, promising everyday that a technician has been sent to complete my installation. And untill today no technician has returned to complette the job. It has been 12 weeks since I placed my order with Telkom, and the job that was promised to be done within 8 weeks is currently still not getting any attention. I will not advise any person to approach Telkom in Secunda for any form of service that they offer.