Telkom is extremely frustrating and the service is terrible

Telkom has been terrible, my Telkom LTE service was disconnected even though the debit went through ,this is my fourth day of not having service i called in countless times and every agent i speak to promises that the service will be connected within 24 hours .ive had other billing issues with Telkom and its been exhausting trying to get matters resolved with Telkom.their process is terrible .i called in today to cancel i was told because im service has been disconnected i won't be able to cancel, from struggling to updating my bank details and being charged extra for a bank account that called in about to let them know it's no longer in use to having my service disconnected ,i have proof that on the last day Telkom debited my account to date i still dont have service and im working from home .