TELKOM is either stupid of ********

I wish I could give Telkom Zero stars. As I write this I am sitting in a Telkom branch. I am trying to cancel the Prime Video Subscription I got through Telkom and the Telkom staff are telling me they don't know how to do that. I've tried canceling it though prime video directly but im instructed to cancel it with Telkom. As I write this I am being helped by a very stubborn lady by the name of Cordell Aranitis at the Alberton city mall who is completely clueless on how to get this done. She has asked her colleagues and they too are clueless. I feel like I am dreaming. How *********** is your staff or is this all by design. Frustrate the customer until they just leave then carry on billing them forever? Cordell tells me they have had all the product training in the world but the cancellation chapter was skipped She is telling me to sign up on apps but then once i do that then she still cant remove the subscription. I've been on the phone with Telkom for weeks trying to unsubscribe to no avail. They'll tell you call this number or use this USSD but it all leads to a dead end. I finally come to the branch and they are just as clueless. How is this ship being run?