TELKOM IS ***!!!!!!

I am writing this email with regards to my wife and her account that was handed over to Nudebt Collections for incorrect billing from Telkom side.

In late September 2024 my wife received a call from Telkom offering to upgrade her LTE Modem Wifi line to a Fibre line which my wife gladly accepted as this meant she would have a faster and more stable line.

In the first week of October a technician was dispatched to our home at 34 Rudd Road , Fairmead Complex in Illovo at unit 109 to install the Fibre.

After the technician has installed the Fibre, it was found that the line was active but not working and the technician then told my wife that they will come back in the next two days to have the issue resolved as they cannot pick up the problem and why it is not picking up internet even though the line was active.

The whole month of October went by and no one from Telkom or any technician came back to resolve the issue , instead my wide started getting billed for two internet lines which was weird as the only line that was working and active was the LTE Modem but not the Fibre and also never ever heard from the technician or Telkom the whole month of October 2024.

The billing proceeded for the month of November 2024 , December 2024 and January 2025 and my wife kept on paying for two lines but only had one line that was active and working correctly.

In February of 2024 we then started calling Telkom to have this resolved and called the technical department , customer service , account / billings department and still no help was received.

I then eventually contact my lawyers to have this issue resolved and they even sent a letter to Telkom regarding this unfair billing and not getting any help from Telkom at all.

My lawyers then sent a letter to Telkom which I have attached and there was no feedback from Telkom yet again,

My wife and I then wen to Telkom in Centurion on one Saturday but unfortunately it was closed to public even though it states it closes at 4pm on a Saturday.

We spoke to a security guard by the name of Elliot who politely tried to assist us as well by taking our details and who would then provide our details to someone at Telkom Centurion to try and give us a call to help and assist us.

Till today we have had the most horrible service , lack of feedback or any communication from Telkom whatsoever and all we have been trying to do is have this resolved as my wife has now been handed over to Nudebt Collections as she has now started reversing the debit order that is going off her account which she has been paying for but yet not receiving any service.

So, in essence she has been handed over by Telkom for an account she is forced to pay but that has not worked ever since the technicians came to install initially.

Unfortunately, we do not have reference number or anything but there has been calls made not just by myself but my wife , my mother-in-law as well and we are not humbly asking you to please assist as this is now impacting my wife’s credit score in a very bad and negative way.

To make matters worse , I was called by a lady by the name of Rene Witbooi from Pe on the 4th of June 2025 who queried everything and after explaining everything to her she advised that she would assist and that clearly Telkom is owing my wife money as they have been deducting money from her for something she does not have. Rene provided me with her number and email address and i emailed her and she responded on the 5th of June 2025 saying that we need to wait for the final invoice. A month after that she called my wife asking my wife to re-explain everything all over again as Rene did not know anything. The first week of July 2025 they dedcuted R3 721 from my wife including R946 for something we do not have and that has been cancelled.

On the 10th of July 2025 i managed to get hold of Rene as Rashid Abrahams and Preggie Govender no longer responded to my emails and once again Rene had no clue what i was talking about , she does not know what the query is about , she has no notes on the system nor can she recall ever speaking to me or my wife and she is just clueless entirely.

TELKOM HAS NOW BLOCKED OUR APARTMENT AND WE ARE UNABLE TO GET ANY FORM OF INTERNET INSTALLED!!! DO NOT EVER MAKE USE OF TELKOM!!!! THEY ARE USELESS , NO SERVICE , *********** , SHADY AND DOWN RIGHT ******!!!!

How are we being billed for Fibre that we never had and what makes it worse is that Telkom handed my wife over to Nudebt Collections but clearly Telkom does not want to acknowledge the money owed to my wife!

When i sent all this information to Nudebt Management they gladly sent it back to Telkom as Telkom is in the wrong but still no help from them!!!