Telkom is dubious and ineffiient and wants to ****** money from me with impunity

Telkom is harassing me claiming that I owe it money. The truth is that it is Telkom that actually owes me money for opening two accounts in my name and double-billing me. When I discovered their mischievous act and asked them to cancel one of the accounts, they failed to do so and continued to draw money from my account. Telkom is dubious, inefficient and bullish and capitalizes on their then monopoly in mobile data services to dupe, exploit and ****** money from innocent consumers. In my case, like many other cases like mine, I took a contract with Telkom in 2012 in what they called Simple. Years later they changed the package to 5GB +5GB for R199. About April 2017 Telkom called me to say they were giving me a router at no cost to me which they delivered. About July the same year Telkom advertised 10GB + 10GB for the same R199 I went to Telkom Office in Hatfield, Pretoria to migrate my account to the new service as advertised. Unknown to me, the enthusiastic girl, in anticipation of a reward for signing a new customer, instead of migrating me to the 10GB+10GB opened a new account for me. At the end of the transaction, she gave me a new set of router similar to what Telkom had given me months before. I told her I have the same router delivered to me by Telkom some months back. She persuaded me to take it and sell it. According to her, I could sell it for R1,400. It was not until November the same year that I discovered that Telkom was billing for the 5GB+5GB and 10GB+10GB. I quickly went to the same Telkom Office in Hatfield to complain and asked them to cancel the 5GB+5GB and they would not cancel and continued to double-bill me. Months passed, they made me speak to their invisible staff, who could only be spoken to by phone and not seen physically. Telkom dribbled me from one staff to the other over the phone. Each time I was told my case had been uploaded in the system and brought to the attention of a supervisor and that a staff was going to call me, and nobody did. At the same time Telkom directed me back and forth from Telkom Hatfield to and from Telkom Menylyn to no avail. Late in 2018 I managed to get the assistance of my Bank to block Telkom from further depleting my account in their malicious and dishonest manner. Telkom in trying to swindle money calls me at odd hours; Telkom has blocked my fixed telephone line; Telkom has been threatening me with the Credit Bureau; and Telkom has even joined my wife, who has nothing to do with the mobile data service in this abuse. Telkom threatens both of us with impunity. I make this declaration like I did in my previous Reviews on the matter that the extra router the overzealous girl gave me is still sitting idle in my shelf and Teklom is welcome to come an retrieve it. I further state herein that I do not owe Telkom, instead it is Telkom that has dishonestly and maliciously taken my money. For goodness sake, Telkom should stop harassing and bullying me and my wife for their incompetence, inefficiency and dishonesty. I will be forced to sue Telkom if this harassment continues ad my plea is ignored.