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RS
Riaan S

1 reviews | Active since Dec 2014

10 Jun 2019, 13:45

Telkom is dishonest, with NO customer services, and follow up!

Telkom sells you products while telling you it is possible to use the data on other devices, yet once it is sold, you get told this is not the case. After over a month of phoning and trying to use the data, I was told it is not possible.

Telkom keeps on telling me that only a manager is the only person to rectify the issue, but a manager is not contacting me even after emailing escalations... Numerous cases have been logged, and all have been "solved" without even anybody contacting me to verify the problem.

Telkom's customer service, managers, and people that "solve" problems are pathetic... It is ironic that Telkom, who is the telephone service provider, cannot phone their customers to solve a problem.

Telkom loves to send messages that they have tried contacting me telephonically, but there are no missed calls...

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Replies (1)
RS
Riaan S's update04 Sept 2019, 18:57
Reviewer Update
So apparently when you phone Telkom sales on 10213, then you actually get transferred to a 3rd party company, who is not related to Telkom, and they don't have the ability to transfer or change your contact package. They say phone Telkom customer services, who tell you they cannot change the package and the correction must be made with Telkom sales... My personal advice, don't take out contracts with Telkom. It is now 6 months later, following up weekly, sometimes daily, and they are not willing to take the responsibility of their mistake and rectify things (even though they checked the recordings and have noticed I was given the wrong information)... So if I sign up with a contract (even if it is done verbally over the phone) then I cannot change what I signed up for, but they can of they want to... They can transfer me to a package that is appropriate, but it will cost me more (about double)... not what I signed up for... Going to try to cancel contract ASAP.