PS
Paul S

1 reviews | Active since Aug 2019

23 Aug 2019, 09:20

TELKOM is Dishonest

So, Telkom informed me about 4 weeks ago that my region would no longer have DSL lines and so they will change my house supply to 4G. The sales gentlemen informed me that it would be free of charge and that I will continue on the same cost as before. I asked the gentleman what I could do if I wanted a faster internet speed as they were now changing me to 4G. He re**** saying that once the sim has been activated I could dial the mobile sales department and they could give me another option should I wish to change internet speed. Once everything was installed I phoned TELKOM just to find out that I was entered into a 2 year contract, (This was not explained to me, as I was previously on a month to month contract) and also that the monthly cost has increased. This also was not explained to me as I was informed everything would remain the same. The sales person also informed me that the internet speed can not be changed as I am not on a 2 year deal. I've requested the recording from Telkom, and I am still waiting. I have also asked for a manager to phone me, I am still waiting. Telkom refuses to assist me, I sit with a 2 year contract that I did not agree to and my monthly charges increased without my consent. I've just phoned Telkom again and the supervisor refused to talk to me. Please be careful as Telkom is dishonest.

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