telkom is disgusting and *****s money

I have attached my bank statements as of December 2022 till 28th February 2023.

On the 15th December I made a manual payment of R1,136.25 and then on the same day Telkom debited the amount of R2,275.50.

I called Telkom and requested a refund and the agent advised that I will need call back in 15 days till the bank statements has been updated and then request the refund.

When I called back the first week in January the 2nd agent told me that they cannot refund me and that they will credit the account. The account was in credit for the 1st January 2023 and 1st February 2023. The normal debit order should have gone off the 1st of March2023.

On the 25th February 2023 telkom only debited the amount of R832.07 as per the bank statement attached, im curious to know why the full amount has not been debited as there was more R7000.00 in my account I was also charged for Debit order fees for the 1st February even though my account was in a credit.

I would like a response today and my Telkom line to be restored due to the fault of Telkom failing to collect the full amount owed.

Therefore my request is that the balance to be deducted on the next debit order date as I will not make a manual payment due to bad experiences where the system will then still collect the balance payment.

I would like feedback today and my line to be restored, I am happy for Telkom to add the balance to the next debt order date due to the fact that Telkom failed to collect the funds on their side.

Its been weeks and telkom has not given any feedback Do not open an account at Telkom they are *****ing money.