TELKOM IS DISGUSTING!

On 18 April 2018 we received confirmation from telkom-online that our landline service was to be cancelled. On the 17 May 2018 our landline was cut. Despite this proof that our landline was cancelled and the line itself being cut on 17 May 2018, the Telkom system still shows that our line is active and we are still being billed for a landline we do not have and we are still battling to get it cancelled. We have made numerous phone calls to Telkom, filled in a Service Cancellation form even although we have confirmation it was cancelled and the manager of the Telkom Cresta branch in Johannesburg attached all the files to the account. We have been assured by telkom call centre agents that the account will be cancelled and the billed amounts reversed. However, none of this has happened as of 20 June 2018 and yet we received confirmation from Telkom that our landline was cancelled on 18 April 2018, over two months ago! We have had so many years of appalling service from Telkom and have had countless faults on our landline that Telkom could never fix properly that we were left with no other choice than to cancel, which we did over two months ago. Yet Telkom continue to torture us and we have never come across such grotesque levels of inefficiency in all our lives. We have all the proof we need should this end up in a court room. We have kept email trails and kept reference numbers. I have had to use my cell phone to contact the call centre all the time, because our landline was cut on 17 May 2018. We have spent a lot of money on cell phone calls trying to sort this out, because Telkom branches no longer handle these sorts of problems and one has no other option but to go through call centre. Telkom, you are absolutely disgusting!