Telkom is Disgusting!

I have never had such terrible service like I have had with Telkom. Last year on the 3 November 2017 my mother and I went to go change contract ownership from my mother's name to my name. We had all the necessary documentation to change ownership but to our surprise now the change of ownership has not been done thus far. Debit order was suppose to go off my account but it has not been done. Now we sitting with a problem at telkom of an account that is in arrears and no-one wants to be accountable for this mess. At the end of the day it is Telkom's fault that the account is outstanding. The consultant that was suppose to do the change of ownership for this account was Lind Mkhwa****. That was very irresponsible of her and not professional at all. Someone needs to be liable for this mess.