Telkom is disappointing

On 31 July 2016 - I requested for this product to be cancelled ********** 456... It has now been more than a month and the product is still not cancelled and I have been debited for it. What's more embarrassing is that I submitted the cancellation form and supporting documentation when I requested the cancellation. To date Telkom is still struggling to process a cancellation request. As a matter of fact looks like Tebogo the agent who was pretending to log the request Just through away my the documents. Today he even had the nerve to ask me to send him my ID copy and the form ... again. What did he do with the ones I submitted the first time. Also the call centre requested me send the form which I did. What did they do? Nothing ... Useless