Telkom is debiting my account even though my contract is cancelled and ended

Good day to whom it may concern.

I am trying get hold from someone at ICASA that can assist me, as Telkom is continuously debiting my account, although my contract is cancelled with them. According to ICASA they are unable to assist, so i am hoping I receive assistance here.

- Visited the Telkom store several times in November 2020 to cancel my WIFI; however, the consultant advised that call the Telkom call center directly as it is a different department. - 9 December 2020, called the Call Centre at 10am, ***, cancelled my contract via the phone and was told that my contract will be cancelled at the end of December 2020. - 25 December 2020, my account was still debited despite my cancellation on the 9 December 2020. - I emailed Telkom via their internet portal on the 25 December 2020 to query the debiting of my account, however there was no notification sent to me. - 25 January 2021 – account debited again. - 26 January 2021, contacted Telkom, spoke to Busisiwe, she mentioned that someone will contact me within the next 5 minutes to 24 hours, today is the 27 January 2021 and still no communication from Telkom. - 27 January 2021, called Telkom once again at 15h20 and spoke with Thato, he mentioned that his managers are all working from home. He was very rude and gave me a refence number for the call, but I am assuming it is not a correct reference. As per Thato the reference is, REF:27 Jan 2021 Thato 15h20. I sent another email to Telkom after my call with Thato to get feedback from Telkom. - Today is the 29 January 2021 and I am still awaiting telkom to call me and refund me my money that they owe me. - Current, Telkom owes me R849 X 2,, which amounts to R1 698.

Please assist me in getting my money back from them.

Kind regards Dhanashree Moonsamy