1 reviews | Active since Jun 2013
Telkom is debiting my account 3 times more
<p>i have 2 contracts with Telkom </p> <p>i have noticed that telkom is debiting my account 3 times more than my contract agreement</p> <p> </p> <p>i have requested my bills for both contracts , none of the amount they billed me is reflecting on my statement</p> <p> </p> <p>i phone their call centre more than 3 times, none of the call centre agent is able to explain why they are taking so much money from my account</p>
Thank you for your post.
As per our telephonic conversation, we will contact you back to further assist with your query.
Your reference number is ***7.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for your post.
As per our telephonic conversation, we will contact you back to further assist with your query.
Your reference number is ***7.
We apologise for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Please note that Telkom have not resolved my issue,
Please note that Telkom have not resolved my issue,
Please note that this case has not been resolved, i want all my money to be paid back in full,
Please note that this case has not been resolved, i want all my money to be paid back in full,
Telkom
I was never informed about the Usage Fees that you added on on contracts and i never agreed that you must add Usage fee on my accounts
Why was this only added from from July?
When i took my contracts your sales person never mentioned to me that i will be paying for usage fees
Usage Information was not disclosed ,
Please correct this, as per below information for both numbers/contracts
July statement
You debited R551.23
Again you debited R957.73
My Usage as per my satement that you sent
July Statement
Tab Usage
SMS R54.00
Data R0.00
Voice R56.75
Wifi Usage
SMS -R0.00
Data -R494.48
Voice-R0.00
Total for both phones R551.23
August
You debited R538.64
Again you debited R945.14
Tab Usage
Data- R0.00
Voice -R23.14
Sms-R15.50
Wifi Usage
Data -R500.00
Voice-R0.00
Sms-R0.00
Please sort this out
Telkom
I was never informed about the Usage Fees that you added on on contracts and i never agreed that you must add Usage fee on my accounts
Why was this only added from from July?
When i took my contracts your sales person never mentioned to me that i will be paying for usage fees
Usage Information was not disclosed ,
Please correct this, as per below information for both numbers/contracts
July statement
You debited R551.23
Again you debited R957.73
My Usage as per my satement that you sent
July Statement
Tab Usage
SMS R54.00
Data R0.00
Voice R56.75
Wifi Usage
SMS -R0.00
Data -R494.48
Voice-R0.00
Total for both phones R551.23
August
You debited R538.64
Again you debited R945.14
Tab Usage
Data- R0.00
Voice -R23.14
Sms-R15.50
Wifi Usage
Data -R500.00
Voice-R0.00
Sms-R0.00
Please sort this out