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Nizaam C

1 reviews | Active since Aug 2018

01 Aug 2018, 16:13

Telkom is ****** offering a "Month to month ****"

My Name is Nizaam Campbell, ID: ********** 074080, Telkom number: ********** 925. Telkom Account : ********** 28. Telkom is a bunch of ********** and trains their staff to ***** from consumers, I signed a "Month to month" agreement with Telkom in Sep 2016 for 20GB For R299 a month, I been paying and receiving my data every month, In January 2018 I got retrenched from work, and could no longer pay, I was not stressed as i know it is a month to month contract and can cancel anytime,, Keep in mind the data does not accumulate, if you dont use in that month, its gone In March 2017 I tried to cancel at a Telkom store, they advised me i can only cancel Online, I tried cancelling Online, But could not as the account is suspended, Time passed, and i get a bill every month. I called the customer care 25/07/2018 , wanting to settle my account, thinking it is R299+ Interest, they advised I have to pay R2000, to cancel, as they are allocating data every month to my account, I asked how can you allocate data to my account that i cannot use as my account is suspended, the consultant could not answer me, I asked to speak to someone senior, the consultant told me my manager wont be able to help you and he dropped the phone. so now i cannot cancel, they allocating data to my account that i cannot use as the account is suspended and charging me for it, I am definitely taking this further, Telkom is real ******, I would suggest anyone stay away, Dont be ******* like i did

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Nizaam C's update07 Sept 2018, 16:55
Reviewer Update
This has now been resolved Thank you