Telkom is ********

I only use Telkom for the Wifi service. <br> On 20 March 2015 my line stopped working. I informed Telkom on that day... and have not stopped informing them as my line was never fixed. I was unable to get Telkom to fix it at all. It is now over 2 months later and they have suspended my account due to non payment. I have desperately tried to get them to help me but they informed me I must pay for the service I have not received in order for them to consider helping me.<br> This is ******** it is against the consumer protection act. They can see how many times I have logged faults and agree that I have not received the service since 20 March but still insist that they cannot even lodge a new fault on the suspended account until I pay for the service I have not received. They could not care less that it is against the consumer protection act and blatantly refuse to help me. <br> <br> Telkom is ******** and I refuse to pay for a service I have not received! The least they could do is contact me to resolve this matter but instead I am shunted from one department to the next, all telling me it is not their problem. <br> <br> I BEG you people, do NOT use Telkom, it has caused me endless torture for the last year.