Telkom is *******

On 24/12/17 an unknown person used my details to **********ly open a Telkom mobile account for a Samsung Note 8 on my name without my permission. This person also had the audacity to upload a new cell ph contact no. on my profile. Using our Telkom online app. we were able to blacklist both the sim and the device. We reported the incident to the N1 City branch of Telkom on 02/01/18 and a case was opened once we submitted an affidavit and a police case no. The branch told us that someone from Telkom would contact me within 7 days. It is now 12/01/18 and no-one from Telkom has responded to my case. As yet, Telkom cannot confirm whether this account was opened at a store or through the call centre, they cannot provide a SIGNED contract, they cannot provide a delivery address or SIGNED delivery note...there is absolutely NO proof that I ever opened this account...yet I'm being made responsible to pay this account. The fact that this account was opened without verifying the person in questions details as well as their lack of interest in resolving the matter, leads me to believe that this can only be an 'inside job' and that the staff of Telkom is *******. I would just like to let Telkom know that I'm not going to let you get away with this type of behaviour. There have been several incidents of this nature involving Telkom in the past few years...you only have to look at Hellopeter's site...and clearly Telkom does not care about the security of it's clients or it's reputation. I will continue to complain on any forum available regarding the *******ion in Telkom until they respond to and resolve my query and I recoup any ******* charges ****** from my bank account.