Telkom is completely useless

After more than 15 years of being a Telkom Client with any number of different services from them I am at my wits end.

In July I upgraded my Fiber line to an unlimited service, all seemed to be great until Mid October when i had some line speed issues and i called the Faults line who informed me that my service was in arrears and was being suspended.

It turns out that Telkom decided that I should be charged a R960 penalty for upgrading my line and whats more they decided to not implement the discounts they had offered as part of the Fiber upgrade.... I fell into arrears as I had smartly put in place a debit order limit of R1000 per month, Imagine if i hadn't... Telkoms incorrect over charges and incorrect billing have racked up to R3600 and the suspension of my service with them.

I have now spent the last 2 weeks calling pretty much every other day in order to try and solve this... all i want to do is know what the correct bill is. I have been **** to every single day by both agents and Supervisors who tell me repeatedly they will get back to me. Repeated emails to the Billings team have been ignored.

Apparently Telkom have used an amazing set of business consultants who have designed a client management system purely focused on extracting the maximum cash out of their clients with 0 ability to get anything solved. The call centre is only able to escalate queries to the back office team who apparently are above God because 14 escalations haven't even reached them yet. Whats more not a single person inside Telkom has a direct line... how is it that a company that sells phone lines doesn't have phone lines for their staff. Trying to cancel your service is even more impossible... The call centre can't assist with this either you have to try and find the cancelation request on their website.

The business processes gets even better... their post call assessment is completely useless, having rated them 0 and giving full feedback nothing has happened and i have not even had a the courtesy of an email to check why I am so unhappy.... What a waste of time and money Telkom... Why even bother.

I am now faced with a situation where i have had no fiber service for 2 full weeks and I have no doubt i will be charged in full for this period... This on the back of me having to make alternate arrangements for Data through my cell phone provider at a huge cost, I have spent a small fortune on cell phone calls to their useless call centre.

I just want to know what i need to pay so i can cancel and move on with my life.