AS
Alister S

1 reviews | Active since May 2017

08 May 2017, 12:18

Telkom is committing *******

<p>I have unsuccessfully tried to cancel my ADSL line ********** 519 for the last 3 months. I have submitted my cancellation forms twice and I have spoke to numerous consultants. However what is amazing is that there is not direct line or way of comunication with the cancellations department. So billing carries on billing me *******ly and wash their hands saying that they have to wait for the mythical cancellations department to cancel. I truly believe that there is not cancellations department. Telkom is in contravention of the "Treat your customers fairly" law and is committing day light ******* of hard working customers. </p> <p> </p> <p>If this does not get resolved soon I will attempt, unsuccessfully I am sure, to cancel all my other telkom products. </p>

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Replies (1)
Telkom
Telkom's reply09 May 2017, 08:48
Official

Hello alismuts

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our fulfillment team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,