1 reviews | Active since Jan 2017
Telkom is cheating customers with an airtime advice that doesn't display and overcharging customers.
Yesterday are recharged with a prepaid airtime and requested portion of airtime advance to add on top of the prepaid ive recharged with before airtime advance. Unfortunately airtime advance didn't display only prepaid displayed,but i received a message that R15 has been deducted from R25 airtime advance balance. A funny thing remaining balance was supposed to be R10 as i have to pay R16 in the next recharge, but telkom took the R1 already and they expected me to pay another R1 for the next recharge. And i supposed to pay for airtime that i can see, or use. I tried to call telkom customer care since from 21 December 2020, but till now, i keep on being cut off when im supposed to choose a language. Telkom is cheating customers and there is no platform for customers to complain to. Someone from telkom need to fix this as soon as possible.
Still no response from you till now, i cant get through your customer care number. Telkom doesn't care about customers.
I need a response and apology from telkom as soon as possible. I cant use my telkom sim card till your sort your customer issues. I have alternative network that ive been using before your guys and i haven't experienced such a poor service form them. You must take notes from vodacom.
Still no response from you till now, i cant get through your customer care number. Telkom doesn't care about customers.
I need a response and apology from telkom as soon as possible. I cant use my telkom sim card till your sort your customer issues. I have alternative network that ive been using before your guys and i haven't experienced such a poor service form them. You must take notes from vodacom.