Telkom is charging me for two deals but I only app**** for one.

Good morning, my name is Feziwe Alice Shukuma. I am a new client with Telkom. I filled in an application on the 29 of September 2021 at Telkom Sunnypark in Pretoria, there's a Telkom stand inside the mall with a guy and a lady working there everyday. The lady assisted me with the application and told me I would be contacted within 2 days, I live near the Sunnypark Telkom branch and I work near the Menlyn Park Telkom branch so on the 2nd of October 2021 I decide to go to the Menlyn Park Telkom during my lunch break to check the status of my application since I have not heard back from Sunnypark. I get to the Menlyn branch and another lady assists me and tells me that I have been approved and can get the sim card on that day so I agree to take the sim card, she then asks me to forward my bank statement via email and I do so then I asked when will I be debited and she says month end of October. I asked about the debit date because my sister once used Telkom and told me that Telkom only debits on the second month. The lady in Menlyn also gives me a document to sign and says the document is to say that I have received the sim card so I sign the document and it also said that the first instalment will be deducted month end of October. I took the sim card home that day and the sim card was not working, my sister and I kept trying to restart our routers and kept changing routers but still it did not work, we have 3 routers at home but the sim card just would not connect.

While trying to get the sim card to work I got a call from the Telkom lady in Sunny Park, she says my sim card is ready and I should come to collect it. I told her that I already received the sim card from Menlyn Park and that the sim card is not working, she then tells me to come to Sunny Park with the sim card and she will give me a new one. I went to Sunny Park the next day and the lady starts complaining about why I went to Menlyn, she said I should have waited for her call and this is why the sim card is not working and says the sim card that I got from Menlyn is never going to work because my application is with them in Sunny Park, she goes on to say that Menlyn knows this, they were wrong to give me the sim card. I explained to her that I only went to Menlyn to check the status of my application, she then gives me a new sim card and a document to sign and also says the document is to say that I received the sim card, this time the debit order date on the document was for the first of November and she tells me that I will now be debited on the first of every month. I sign the document then she opens the sim card and inserts it into her phone to show me that it works, I then ask about the other sim card that I got from Menlyn and tried to give it to her, she refuses to take the sim card and says I should throw it away because it does not work and assures me that its cancelled, she said its automatically cancelled and gives me a Telkom t-shirt.

I went home inserted the sim card in one of the routers and it worked and i was happy. Month end came, i was not debited so i waited to be debited on the first like i was told i would but still no debit so on the 3rd of November 2021 i went to the Sunny Park Telkom stand to enquire about why i am not being debit. When i arrived at the stand that lady was not there, the guy that works with her said i should wait for her when i tried to get assistance from him, he just said he does not know anything and i must wait for the lady, I sat there for almost an hour. I asked the guy to call the Telkom finance department but he was just reluctant to assist me in any way, eventually he gave me a Telkom pamphlet and told me to call the call centre. I called the Telkom call centre that day around 3pm and was assisted by another guy on the phone. I asked why i was not debited because there is money in my account and the guy says in their system it shows that my first debit order is due on the last day of November 2021 and that the amount is twice as much plus the R200 activation fee which will be R1704.57 and he assures me that this error did not put my account in arrears. The guy tells me that i can just download the Telkom app and pay on it so i opted to wait for the debit order. Month end of November came and i was debited exactly R1704.57.

On the 4th of December 2021 I received an invoice from Telkom stating that I will be debited R1500 and I realized on the invoice that I am being charged for two sim cards. During my lunch break on the 4th of December 2021 I decided to go to the Menlyn branch to enquire about why I am being charged for two sim cards, I got assisted by another lady, I explain to her everything as I have written on this review and she practically laughs at me to the point where she evens puts her hand over her mask and tells me that I should not trust anyone especially if I'm signing for anything. she goes on to says that Sunny Park was supposed to cancel the other sim card and give me a reference number. I then ask how is it possible that Telkom just gives me two contracts of the same thing around the same time and she says its possible depending on the persons profile because I can take the same deal for my parents or family members. I then ask how is it possible that I am being charged for a sim card that never worked and was never used by anyone? I asked if they cannot pick up from their system that the sim is not being used? I also asked why didn't anyone from Telkom call me to find out why I have the same deal twice on my profile? I also asked how long will it take for the debit orders to go back to normal, she said I will still be debited twice for December then January everything will be normal and said she will cancel and this is the reference number she gave me #***.

I really need assistance because now I don't even trust that she really did cancel the other sim card. I thought about calling the manager that day but her laugh and her words to not trust anyone are still ringing in my ear. I have never experienced anything like this, I feel ****med by those Telkom representatives and it is not right to charge me for something I was misinformed about because it is not like I just blindly signed, I did ask a lot of questions, so if a Telkom representative gives me the wrong information then it is not my fault, I was even worried when the debit order did not go through and I called to find out why. I just want my money back for that other sim that I never used and to not be charged for something that did not work and something that I never app**** for. I only app**** for one sim so I should only be charged for one sim and I want my money back for that other sim that I was charged. I went to the Telkom website to check cancelations and it showed that there is a form to sign, these people did not give me a form to sign to say I am cancelling the other sim and when I filled in an application it was only for one sim deal, I never filled in another application after that and I never requested another deal and I don't understand which part of my profile told Telkom that I can afford another deal? Someone please help, I no longer trust anyone from Telkom.