TELKOM IS BY FAR THE WORST SERVICE PROVIDER

<p>On 7 June 2017 i app**** for a line upgrade from 4mb to 10mb they first told me 2days for the line to be upgraded i then called after 2days to find out why it hasn’t changed and the person on the line advised me that the sales consultant **** and that it takes 14 working days. In that 14 working day period , my ADSL stopped working and then effected my landline and had no internet access nor did i have a telephone line for a week and a half. They sorted out my land line but the Telkom technicians said they have no idea what was going on with the ADSL and left. I then proceeded to the Telkom Store in Bayside and they advised me that it was a problem on Telkom’s side they closed both lines so the sales agent has to are logged my upgrade for the 10mb line on 17 June 2017. After much arguments another technician came out to fix the line a few days after that again and they finally upgraded my line to a 10mb..... not even a few days later our 10mb line had been switched back to a 4mb line Today is the 21 July 2017 and still do not have a 10mb line i called Telkom again today and the consultant refused to let me speak to a manager and told me he was going to say exactly the same thing to me which was there was an error report and that’s why my line went back to a 4mb (which by the way was not communicated to me at all) and that he has logged it with their IT department and they will see to it in 72 hrs!!!!! SHOCKING after having to wait a whole month and a half for them to change my line ( which by the way hasn’t been changed) i still get told i must wait some more clearly Telkom doesn’t need my money and they do not value their customers - Telkom must be the biggest yet worst provider i have ever had to deal with and my advice to anybody that is considering Telkom - Please do not! you will only cause more frustration and stress in your life and waste well earned money on a service that you will not receive. I am definitely considering moving to a different host and i would advise people do the same until there is more competition for Telkom so that they can up their game abit. </p> <p> </p>