telkom is by far the worst ISP

I have logged a call for my line speed on the 13th of April reference ********** 3. to date I am only getting speeds of 2meg but i am paying for a 10 meg line. I have phoned everyday to follow up, this has been a nightmare. I keep getting told that a technician has been assigned, then the next day a new technician has been assigned. this has been going on for 2 weeks now. 2 saturdays ago, I received a call that a technician was at the exchange sorting it out. I havent heard anything else after that. Yesterday i phoned and was told a technician will be at my house today. was even given an escalation reference number ********** . today i phone to follow up, I was just told that there is nobody assigned to the call. TELKOM, I have had enough now, you have chased me away as a customer. after 2 weeks I still haven't been seen to ,absolutely the worst service ever. I am so glad I am on a month to month and not a a contract. How is it after two weeks a technician still hasn't been to my house.