TELKOM IS BUNCH OF *******

Good day Ref ***8 We cancelled our internet and tel line contract on 2 May 2021 due to cables that were ******. We contacted Telkom as we were out of service the whole of April. When we queried they said they were not going to replace the cables as it is going to be ****** again. So we asked them to cancel . We received an account for services that were not given to us due to the ****** cable. and they said somebody did not do their job on their side to cancel the contract and they did request it again. Now why should we pay for their mistake? Their call centre said they will cancel and will rectify the bill. Also our account used to be R800 per month but after the ****** cables where there was no service suddenly it jumped over R1000.00 It was always paid in full but how can you charge people if there is nothing? No internet and no telephone line? What are we paying for then?

Our lines have been dead since April but they keep on billing? Just does not make sense at all.