Telkom is broken !! Double charging users and broken infrastructure

I will never use Telkom again. I asked on 3 occasions for my internet bill to be sent to me via email as an invoice so that I can pay it.

They kept sending me a video on sms, I cannot pay a bill that I cannot submit to SARS. SARS does not accept videos Telkom!

There is also no reference number in your video Telkom, how will you know it was me who paid?

So they cut my internet without giving me any notice, after one month of arrears, due to their technical error.

I cannot access their web portal or their app, I tried, all their systems are broken and do not link my account.

Please get a proper technical departmen Telkom, ans your software is broken.

After paying my bill, they tell me it will take 7 days to reactivate my account, I cannot wait 7 days, my company will be shut down.

After paying my bill manually they then proceed to double charge me and debit my account on the 25th even thou I paid.

You guys seriously need to get your act together and fix your systems!! How are you double charging people.

This is theft!