Telkom is beyond PATHETIC

Good day

On 26 Nov 2019, a Telkom technician came to my house to install a new router. This is not something I requested, but was done as part of an upgrade that they did. Since that day my landline has not been working. My 82 year old mother lives with me and the landline is her only means of communication. (she struggles to use a cell phone)

I have phoned them about this so many times that I have lost count. I have also sent numerous messages on FB messenger as well as emails. (***) Initially they said there is some migration request that must be closed on their side and this takes up to 72 hours. Now ,they just keep saying that it will be escalated, or that everything seems fine on their side, or that someone will contact me. If they made the effort to phone my landline number to test it, they would have heard that it is not working. Yesterday one of their agents even put the phone down in my ear when I told her that I am extremely frustrated. I don't know what to do to have this sorted out. I would like them to send a technician to my house ASAP and compensate me for the inconvenience and time without a landline.

Kind regards A du Toit