GE
Gerald E

1 reviews | Active since Apr 2019

11 Apr 2019, 15:22

Telkom is beyond hope.

Got phoned on a Monday after asking for a call back on a Deal. Got told I'd have the phone on the Friday or latest the next Monday. Got approved, they deducted the Full monthly amount on Tuesday evening. Friday came... Nothing.

Monday came... Nothing. Phoned them on Tuesday - Systems are offline so they can' tell me the status of my order. Wednesday, still nothing. Phone them to ask what is going on... Can't tell me. I threaten to have the contract canceled, the lady said she'll send a query which will have a 2 day turn-around time. I, baffled by the idiocy, said that if I don't have the phone by the next day, they can cancel.

Got an SMS the that Wednesday... The phone is being handed to the couriers. checked in to track the parcel. From JHB to Cape town in one evening. Today phoned the couriers to ask when they'll deliver, they can't say.

How the hell does a process that should take 5 working days.... TAKE 10???????

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