Telkom is bad for your health

On the 02 of August 2019 we took out a contract with Mobiletalk for a Telkom wireless router and 10 GB daytime data and 10 GB night data. When we received the product we were shocked to realise we did not have any night time data. We phoned them on the 25 of August . They admitted to have issued us with the wrong product. We then on the 29 August send back the product to Mobiletalk and cancelled the contract. We had allready paid a subscription fee and pro rata data. Then in September we noted that Telkom keeps taking money from our account via debit order. We of course reversed it as we knew we cancelled our contract. We have called Telkom numerous times , even we logged a case number with their supervisor Levi's. He told us he would phone is back but to no avail. Instead they keep debitting us. Today we are now fed up with their excuses . We demand someone high up in Telkom to contact us to sort out this matter . In the meantime I would not advise anyone to partake in any contract with Telkom as the after service department is useless.