TELKOM IS BAD AND SHOULD NOT TAKE CUSTOMERS HARD EARNED MONEY FOR GRANTED!!!

Hi good evening I'm so disgusted in the service I am getting with telkom I have a uncapped 4 Meg line in my apartment (ADSL) it was working fine until I received a call from open serve that they need to replace my ADSL modem with a wireless huawei one B525 model. Apparently they are replacing the ADSL modem to the wireless modem because of the copper cables that is been ****** (wich is understandable) but it was said to me that telkom is not going to put in Fibre cables and I'm not sure what the reason is. I have REF numbers of numerous calls to telkom complaining about how bad the line is operating in my apartment and apparently there was a login made to in tech guys to sort out and would give me a call to find out if the problem was resolved. BUT NOTHING CAME TO LIGHT!!! The REF number are ***2 and the other is *** Iv done everything they said over the phone what I should do to make the line work as it should and still at square one. So now I'm done with what they said I must do. I do not want this modem in my apartment no longer cause to me it's paying R650. 00 for something that is not working. SO I URGE CUSTOMERS NOT TO EVEN THINK OF USING TELKOM!!!