TELKOM IS BAD

I TRY TO REPORT THAT THE TELKOM SIGNAL IS OFF DUE TO A STORM THE WEEKEND OUTSIDE BRITS AND WHEN I PHONE THEY TOLD ME TO TAKE THE SIM CARDS OUT BECAUSE THAT IS THE PROBLEM. I EXPLAINED TO THEM IN TOWN THERE IS A SIGNAL AND MY 5 PHONES THAT I HAVE CONTRACTS ON WORK BUT NOT OUTSIDE. IT CANNOT EVEN CONNECT TO MTN. I HAVE 5 PHONES AND 3 ROOTER CONTRACT. THE ANSWER SORRY THEY CANNOT HELP ME. WHAT SERVICE IS THIS.