Telkom is ****!!!

I am sick and tired with Telkom. 21/06/2021 get a call from telkom saying my data sim is due for an upgrade and they offering me a 20GB data sim (10GB day and 10GB night data) for R99 with no pro rata amount and that the following debit order will be for R99 only. Sure that sounds like a great deal, sign me up. Cool. July comes my June statement with a wapping R2979 invoice (fell off my chair). I was charged R2879 for what they call a "device obligation fee" I was NEVER told about this fee by the way until the invoice came. Called telkom sales and was told to call the billing/account department as this is their issue and make payment arragements with them. Called them on Friday 09/07/2021 at around 12h54 and spoke to Lungelo to be exact. Who logged a case for me (case no. ***2) I was basically making arragements for this "device obligation fee **** that I wasn't told about. She then told me that on the day of my debit I will not be debited R2979 but the arranged amount. Cool. Now get this, every call centre says " please note these calls are recorded for quality and training purposes" guess what. I asked for a copy and nothing still.

Today 14/07/2021 Call Telkom AGAIN to check how far my case is...(((BOOM))) it still hasn't been attended to. Spoke to Wandile who then tells me to call the Sales department cause they are the ones who sold this deal to me...WOW! If this was a sales issue why was I sent to call the billing department and why did the billing department log a case that is not their issue??? Hmmm strange. Told Wandile that I will not be calling the sales department and if my account is debited with this crazy amount that I did not authorise I WILL reverse it. They have that on record. I even asked Wandile to send me a copy of the call we just had and he says he can't. Who can?? I asked for the Quality and Assurance department number and guess what? They don't take calls from customers. How do I get copies of all these dated calls? Telkom won't have the answer to that. Im taking this matter further. Im based in Pretoria and not too far from the National Consumers Commission head office in Waterkloof. Next call Telkom is getting will be from the NCC on my behalf.

Almost to sure that Im not even going to get a call or a reply concerning this matter from them.

I'm done with Telkom! To think I favoured you guys. I'm not seeing flames