Telkom is awful

Mid November my line and adsl lines went down. After numerous calls ,sms's and online reporting I thought maybe they would be more helpful on social media. I logged my complaint via facebook messenger. The deals I have had with them online has been nothing but shocking! They tell all the customers the exact same thing. : A technician is coming out to check your fault" , " They are aware of the fault", "Hi Leanne,fault currently with networks," "Hi, sorry for the delay your fault was escalated to your local dispatch analyst - ref no: 18683. The excuses are pathetic. Not one technician has called me or bothered to try resolve the problem.

SORT THIS OUT!!!!! I HAVE A BUSINESS TO RUN!!!!!!!! ALMOST 2 MONTHS NO SERVICE!!!!!!!!