Telkom is aware of the issues .... BUT are they doing anything about it?

I've been experiencing connection disruptions for the last couple of months on my Telkom LTE service. Telkom promises downloading speed between 10 & 25 Mbps. I've done a couple of speed tests recently with various speed testing service providers. On average I'm getting download speeds of 2 - 2.3 Mbps & 1 - 1.8 Mbps uploading. I am paying a service provider that does not deliver up to their promises. I'm having issues downloading the simplest of e-mails. I'm told Telkom is aware of the issues .... BUT are they doing anything about it?