DW
Dani W

1 reviews | Active since Jun 2013

13 May 2015, 12:51

Telkom is avoiding me and has suspended my line !

Hi there,<br> I have contacted Telkom, specifically Cookie Govender, for about two months now without any rectification of my problem.<br> - Telkom did not uncease my line. As a result my service provider could not move the account over to them and I could not make use of their adsl.<br> - As a result I have been paying for my adsl with my provider and Telkom has been billing me for this too. this was not the agreement.<br> - Telkom was to uncease my line and my supplier was to migrate it, however this was impossible<br> - I then spoke to Cookie Govender who assured me this had been done. It had not. And so the problem persisted<br> - I then received a bill for over R900 asa this included adsl from Telkom which I did NOT agree to have/pay for<br> - I have been in touch with numerous Telkom people, specifically Cookie, and nothing has come of this<br> - I even went to twitter and facebook. The Social Media team asked me to send my account details and never sorted out the issue.<br> - I have now received another bill from Telkom over R300. Even though I was told I would only be paying R170 for this. so again, another billing issue which I have no contact to sort out with.<br> I am considering legal action

0
Replies (1)
Telkom
Telkom's reply13 May 2015, 15:31
Official
Hello daniwater,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Billing Department and feedback will follow.

Your reference number is SM110456.

We apologize for any inconvenience caused.

Kind Regards
Tebogo Nash
Telkom Social Media