Telkom is at it again

Once again a horror show with Telkom. Signed up for Fibre which was activated 1 December 2019. Received my first invoice on 12 February 2020. When I called previously to check when I would receive an invoice, the consultant told me I would receive one "soon". When I looked at the statement I was charged for both a router, as well as a phone line. Firstly, I do not have a phone line. Secondly, all extras were to be part of the contracted amount of R799 a month. So I receive an invoice after 3 moths and then also get charged for things I was not supposed to be charged for. When I called Telkom this morning the consultant refused to let me speak to a manager even when I advised I would hold. This is not the first time I have had issues with Telkom. Still not received a reference for the "call" that was logged. I would not be surprised if nothing was even logged. Worst service in the world and I would never recommend them to anyone.