telkom is as dead as the line in our office

WE have a landline at work that was reported more than 3 weeks ago. The line stays dead. We were now twice given a reference and received 4 sms's that says the problem will be attended to. We tried to connect with Telkom app and its supposed to send a password to my email adress, but even after 4 resend prompts, I am still waiting. I think the general Telkom consensus is not to respond.