Telkom is arrogant
<p>Good day;<br />Please assist</p> <p>I app**** for a telkom contract and I was made to fill in some documents; on that document I selected the debit order date to be the last day of the month but the consultant at the telkom shop processed wrong debit order date to be the 15th of every month. Telkom attempted to debit my account and it was a back out then they charged me a penalty fee; then my account was eventually suspended. I decided to pay Telkom on 23 February 2017 an amount of R581 through my banking mobile app; assisted by a Telkom consultant, and on the last day of February 2017 telkom debited R555 and they said the R 581 isn't reflecting on their system. I sent them a proof payment still they couldn't allocate the amount paid manually, my account is still suspended. The matter has been escalated but no feedback. They don't even call me for feedback and consultant are confused and some are rude</p>
So I'm asking do we have to resort to Hello Peter for assistance? Its been long overdue and I paid you more than R1100 while I owe you R551? Please send my invoice and I need to know how much am I owing you, as I want to dispute it and I once been a victim of wrong billing with Telkom. I cannot be paying a penalty fee while the problem initiated by the consultant at Telkom Shop.
Please assist
So I'm asking do we have to resort to Hello Peter for assistance? Its been long overdue and I paid you more than R1100 while I owe you R551? Please send my invoice and I need to know how much am I owing you, as I want to dispute it and I once been a victim of wrong billing with Telkom. I cannot be paying a penalty fee while the problem initiated by the consultant at Telkom Shop.
Please assist
Good day;
Please assist and attach is my invoice
I app**** for a telkom contract and I was made to fill in some documents; on that document I selected the debit order date to be the last day of the month but the consultant at the telkom shop processed wrong debit order date to be the 15th of every month. Telkom attempted to debit my account and it was a back out then they charged me a penalty fee; then my account was eventually suspended. I decided to pay Telkom on 23 February 2017 an amount of R581 through my banking mobile app; assisted by a Telkom consultant, and on the last day of February 2017 telkom debited R555 and they said the R 581 isn't reflecting on their system(Amount Allocated Now). I sent them a proof payment still they couldn't allocate the amount paid manually. The matter has been escalated and my service is restored.
I paid Telkom R581+R555= R1136
Please check my invoice and the amount paid(Discrepancies)
Good day;
Please assist and attach is my invoice
I app**** for a telkom contract and I was made to fill in some documents; on that document I selected the debit order date to be the last day of the month but the consultant at the telkom shop processed wrong debit order date to be the 15th of every month. Telkom attempted to debit my account and it was a back out then they charged me a penalty fee; then my account was eventually suspended. I decided to pay Telkom on 23 February 2017 an amount of R581 through my banking mobile app; assisted by a Telkom consultant, and on the last day of February 2017 telkom debited R555 and they said the R 581 isn't reflecting on their system(Amount Allocated Now). I sent them a proof payment still they couldn't allocate the amount paid manually. The matter has been escalated and my service is restored.
I paid Telkom R581+R555= R1136
Please check my invoice and the amount paid(Discrepancies)