Telkom is and will always be the worst - Cavendish Square Telkom Store

If I could rate zero stars, I really would. Have plenty or stories to tell from my experiences. I'll write a few because there won't be enough space for all the stories My first story would be about the incorrect information I was given about my contract and the Telkom consultants at the store do not seem to know what they are doing

I had a telkom contract for a MacBook. The payment period expired. I then converted the contract to a "month-to-month" contract for data. I then called the store to ask if I can "upgrade the contract again" by buying a phone on that existing contract. But also with the existing contract, I wanted to change the data to unlimited. So basically what I asked for is to change the data from 10gs to unlimited and add a phone with it. Simple right? Consultant on the phone said all is good. I came in, and explained the same story to another consultant who was helping me in store. I literally went over my stipulations three times. Only when it came to the signing section, I find that the phone was a "new contract" and the data contract was separate. This turned out to be very expensive. The consultant clearly did not understand what I wanted because with the new phone came other bundles of data, which is NOT what I wanted. But due to the product offerings, my request was not actually possible. They could have told me this on the phone. I wasted so much time explaining myself, only to find that my request was not possible. The product offerings is hogwash in my opinion but oh well what can we do